Returns & Exchanges

At Lekto Woodfuels, we want you to be completely satisfied with your sustainable heating products. If you are not happy with your order, you can return your items within 14 days of delivery for a full refund or exchange.

1

Contact Support

Email our customer service team with your order number and the reason for your return to initiate the process.

2

Prepare the Goods

Ensure the woodfuels are in their original, unopened packaging and securely stacked on the pallet or in their boxes to prevent damage during transit.

3

Schedule Collection

We will arrange for a courier to collect the items from your property at a time that is convenient for you.

4

Receive Refund

Once our warehouse team has inspected the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing